Help & Support
Get the help you need to make the most of your AI-powered language learning journey.
Frequently Asked Questions
How does the AI-powered conversation system work?
MyTaco AI uses OpenAI's advanced Realtime API to enable natural voice conversations. The AI tutor listens to your speech, provides instant feedback on pronunciation and grammar, and adapts to your current language level. You can practice speaking in real-time with immediate corrections and suggestions.
What languages are supported?
We currently support 6 languages: English, Dutch, Spanish, German, French, and Portuguese. Each language includes multiple proficiency levels from A1 (beginner) to C2 (advanced), following the CEFR framework.
How does the speaking assessment work?
Our speaking assessment uses OpenAI's Whisper API for speech-to-text conversion and GPT-4o for analysis. You'll speak for 15 seconds (guests) or 60 seconds (registered users), and receive detailed feedback on pronunciation, grammar, vocabulary, fluency, and coherence with a CEFR level rating.
What's the difference between guest and registered users?
Guest users can: complete 15-second assessments, have 1-minute conversations, and try up to 3 assessments per session. Registered users get: 60-second assessments, 5-minute conversations, unlimited practice sessions, progress tracking, learning plans, and conversation history.
How do learning plans work?
After completing an assessment, you can create a personalized learning plan based on your proficiency level and goals. Learning plans include weekly schedules with specific focus areas, session goals, and progress tracking. Plans are generated using AI and can include custom topics based on your interests.
What subscription plans are available?
We offer three plans: Try & Learn (Free) with basic features, Fluency Builder (€19.99/month or €199.99/year) for serious learners with 30 practice sessions and 2 assessments monthly, and Team Mastery (€39.99/month or €399.99/year) for teams with unlimited sessions and assessments.
How does conversation memory work?
For registered users, conversations are automatically saved with AI-generated summaries. Your conversation history is preserved, and you can view detailed analytics of your practice sessions. Progress is tracked across sessions to show your improvement over time.
What topics can I practice with?
You can choose from predefined topics like Travel & Tourism, Food & Cooking, Work & Career, Hobbies & Interests, Family & Relationships, Movies & Entertainment, Music & Arts, Technology, and Environment. You can also create custom topics with web research integration for current information.
How accurate is the speech recognition and feedback?
We use OpenAI's Whisper-1 model for speech recognition, which provides high accuracy across multiple languages and accents. The AI feedback is powered by GPT-4o, offering detailed analysis of your speaking performance with specific suggestions for improvement.
Can I use MyTaco AI on mobile devices?
Yes! MyTaco AI works on all modern browsers including Chrome, Firefox, Safari, and Edge on both desktop and mobile devices. The interface is fully responsive and optimized for touch interaction on mobile devices.
Is my conversation data private and secure?
Absolutely. We take privacy seriously and implement enterprise-grade security. Your conversations are encrypted, stored securely, and used only to improve your personalized learning experience. We comply with GDPR and data protection regulations.
How do I track my learning progress?
Registered users can view comprehensive progress tracking in their profile, including total practice time, session history, CEFR level advancement, conversation summaries, achievements earned, and detailed analytics of their speaking improvement over time.
Contact Support
AI Chat Assistant
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Available 24/7
Email Support
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Response within 24 hours
Phone Support
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Available during business hours
Quick Tips for Better Learning
Practice Daily
Consistent 5-10 minute daily sessions are more effective than longer, infrequent practice.
Use Good Audio
Ensure clear microphone quality for accurate speech recognition and better feedback.
Create Learning Plans
Take assessments and create personalized learning plans for structured progress.